More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Yes The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Stubhub doesn't guarantee anything. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. No. Create an account to follow your favorite communities and start taking part in conversations. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. If you have the PDF file, you can relist them and upload the tickets. Thanks for any help. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! What are "Email Delivery" and "Instant Download" tickets? I linked my Astros ticket account and MLB account in the past. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Have to imagine its a total shit show there as they get out from the pandemic. Also, the pandemic broke their back and their customer service is almost non-existent. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. You are buying tickets from a third party; StubHub is not the ticket seller. In most cases, tickets aren't issued until 24 hours before the event. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. All Rights Reserved. It's the real deal Buying tickets on StubHub guarantees you a. This is done to prevent potential fraud or security issues. What happens if events are postponed or rescheduled? Sometimes season ticket holders for the venue have access. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Why does it out that date if closer to 24 hours? StubHub is an eBay company that began selling and reselling event tickets in 2000. Press question mark to learn the rest of the keyboard shortcuts. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Customer service all the way to your seat, 2000-2022 StubHub. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. But, no need to worry on that actually as you do have the tickets! You will enter your community username and new password and done! They also get to itemize how those prices are calculated. Yes So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Help us improve this article with your feedback. Great question. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Did you just list the tickets? A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Some fans had sticker shock when tickets . @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. We are changing the way you register and sign-in to the StubHub Community. Hey this was just happening to me as well. I linked my Cardinals ticket account and MLB account in the past. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. selling tickets that arent available yet. Their customer service number is 866-788-2482. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. You will enter your community username and new password and done! They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. If you buy you are covered by Stubhub fan promise. Sorry we couldn't be helpful. Yes Did you find it helpful? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How you get your tickets depends on the kind you bought. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? MLB is partnered up with Stubhubs and is fully integrated with them. Thanks. doesn't leave me any wiggle room se Google Chrome for a smoother experience. Some teams, venues, or artists put delivery delays. Select the game to which you want to buy tickets. All you need to do is keep an eye on them and the QR code will show up here soon. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Tap on a row with the green ticket icon. If not, tap on the team name filter to change. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? You see that, so you jump in and try to buy these good tickets. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. (Game is day after tomorrow). In order to sell tickets on StubHub, you need to: Create a StubHub account. Yes No. This timeframe can range from 24, 48, or even 72 hours. Bought my tickets 4/6, said they would be ready 4/22. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Sorry we couldn't be helpful. You will enter your community username and new password and done! So sorry to hear about the tickets and the event being sold out! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. good luck, access downloaded the code but it was not accepted at the gate. If so, wait a few minutes. Don't show them on your phone. Danielle is the author of this solution article. Sometimes season ticket holders for the venue have access. Remember, you need to print these tickets. Thanks. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. A place to discuss and share all matters concerning singer, Lana Del Rey. Apparently they should be ready by midnight tonight. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Please try again." As long as you claimed the tickets in your App, you'll be good to go. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have the same issuesee photo. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. On stub hub, I got screwed. they have until November 3rd to deliver, and the show is on the 4th. Help us improve this article with your feedback. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. . If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. on tickets issued to original buyers. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. I read that uninstalling and installing the app could help, but it does not. What happens if events are postponed or rescheduled? Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Not getting your tickets until the day of the event has become more common with venues. Singer, Lana Del Rey all you need to do is keep an eye on and! 5/24 I purchased tickets on multiple sites and they said they contacted the had... And reselling event tickets in 2000 was able to get in PDF,! 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