Where can I find fee information for my new card? The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. What is the last date to request a BofA replacement card? You can use your card on or after October 27, 2021. If you think threw you away your new card or need information, please call (833) 322-1441. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Why is my EPC changing from Bank of America to Comerica Bank? Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. English| Espaol | Kryol Ayisyen. The PIN is very important and should be memorized or kept in a safe place. When prompted, choose Lost or Stolen from the automated menu. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! When should I expect my new Way2Go Card to be mailed to me? Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). A One Time Passcode has been sent to to submit Public record request online form reference number :
If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. When the card is sent to you, it will have an expiration date two years from the date issued. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Does the new card have any fees I should be aware of? Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Debit cards expire every three years. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. This is a change for all debit card users. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Way2Go FAQs. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Four different kinds of cryptocurrencies you should know. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Once was a large amount and the other was a small amount and both came back to the card after 2 days. What if I lose my Debit Card (ePayment/Way2Go Card)? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. call 1-877-253-3686 to activate the card and create a PIN. How do I access the Way2Go Card Services Online? Once you activate the card you can track, use, and transfer your benefit payments. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Why did I receive a California Way2Go card? Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Each debit card is embedded with an EMV chip for greater security and will include . You can review your information and make changes in the AZ Child Support Portal. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. After February 27, 2022, your card will be deactivated and your account closed. Go Program Way2Go Card mobile app. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Initially you will receive a check for your child support payments. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. You must register the new card on. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. If Im receiving both child support and unemployment benefits, will I receive two cards? For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Way2go Card Virginia login let customer access the Government benefits official website. Failure to do so would result in benefits not being added to your Way2Go Card. They show your balance. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Reminder: You may use your card surcharge-free at all MoneyPass ATMs. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Twenty-four hours after the payment has been received. I have had to call customer service 3 times. If you have a Protective Payee, only that person can access your TANF benefits. $0.50 after the fifth call (each call, each calendar month). Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! This year's theme is Fuel for the Future! Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. is all very user friendly and easy to find these options. A TANF Protective Payee will receive his/her debit card at the address you provide. It is important to keep track of your balance. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. How do I receive my debit card (ePayment/Way2Go Card)? Transfer unemployment benefits from your prepaid debit MasterCard directly into . Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. The card and the PIN will be needed to get any benefits left in the account. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Call Customer Service and explain that your card will not work. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. No. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). How do I access the Way2Go Card Services Online? Receive free alerts and notifications via email, phone, or text message. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. Four good reasons to indulge in cryptocurrency! Press 3 if you have not received your card and need assistance. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. LearnMore. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. Initial Deposit Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Very frustrating because I still havent received anything!!! What are the benefits of my new Way2Go Card? Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. Pay at the pump will no longer be allowed for debit cards. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Just a warning for anyone who would like to transfer funds in the future. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Always know your balance so that you not be charged an ATM overdraft (denial) fee. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. If you have questions or need additional information please contact: Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). You can't add money to your card and transferring money to bank account takes at least 7 business days. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Possible jail or prison sentences. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. I have been using it for 6 months. It is recommended that you activate the card using a landline. Call 1-877-253-3686 to activate the card and create a PIN. When should I expect my new Way2Go Card to be mailed to me? You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. You do not need to have your old card number or speak to a representative. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. You may also ask for "cash back" in excess of your purchase at most merchant locations. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Your card will . Cons I haven't found any, yet. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. After that, you will charge a $0.35 fee for each withdrawal. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. You may also go to GoProgram.com and create a secure online access point for your debit card account. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. Really sucks. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. . If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Automated notification via phone or email when a deposit is posted to your account. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Works with all Go Program Way2Go Card eligible MasterCard programs. Pros 1) upon opening the app, your balance is immediately shown. What if I still have funds on my Bank of America card after February 27, 2022? The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. . Any individual can apply for all of the available child support services. Go Program may charge a fee to your account when requesting a check. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. To sign up for Direct Deposit click here. It's the free, fast way to monitor your available balance and transaction activity. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Copyright 2023 Apple Inc. All rights reserved. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. How much can I withdraw from my Eppicard? If you still have funds on your Bank of America Visa Card, dont worry! The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. Will this change the way I receive payments? Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Yes, as long as you are unemployed, you must certify online atJobs4TN. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? ALL RIGHTS RESERVED. We'll use it to pay you the next time you draw unemployment benefits. A new card will be mailed to you and should arrive in 9-10 days. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Print coupon, complete required information, then mail with your payment. What would I do if I was unable to activate my new Way2Go Card? Call 1-800-961-8423 if you need assistance. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. You can find county office contact information here. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. For your convenience, there aren't any fees related to insufficient funds. You will also receive information regarding direct deposit and the Way2Go card. Replacement cards will be delivered in 7 to 10 business days from the date you order it. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. The PIN should never be shared, written on the card, or kept with your debit card. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. We do not need your PIN to work with your claim. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. How long can I use my old Bank of America card? contact your Child Support Agency and provide your updated address. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Your account balance must be at least $5.00 before a replacement card will be issued. I have no problems with the card itself. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Transfer funds for free to your personal U.S. bank account. Go to www.GoProgram.com Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. There is no charge for this service. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Customer service toll-free number to answer questions and obtain your balance. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses.
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